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客戶服務
 

Achieving Stellar Service® Experiences

In the face of relentlessly increasing business pressure, stellar service stands out as a way to build competitive difference, revenue, and loyalty.

A Systemic Approach

Achieving Stellar Service® Experiences provides a systemic approach to building your service organization’s strategy, skills, and processes to increase effectiveness at every level. AchieveGlobal approaches the organization at four levels—each requiring different developmental needs. The levels are then divided into skill areas, each containing one or several training programs and consulting engagements.

Following is our process for driving results throughout an organization:

  - At the highest level, the executives own and define the results they want to achieve. They determine what needs to happen to drive results and create a strategy to accomplish this.
     
  - Next, middle-level leaders (for example, department heads, directors, and managers) direct the practice and process to develop the capability - in the individuals, processes, and systems - to implement the strategy.
     
  - Finally, individuals deliver the results through productive behaviors that bring the desired outcomes to reality.

Each of these four action levels - define, direct, develop, and deliver - requires a unique approach to learning and strategic change. By addressing all levels of an organization, a comprehensive result is achieved.


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